Before you send us an enquiry, please check below to see if your question has already been answered

A freight forwarder, forwarder, or forwarding agent, also known as a non-vessel operating common carrier (NVOCC), is a person or company that organises shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer, or final point of distribution. Forwarders contract with a carrier to move the goods. A forwarder does not move the goods but acts as an expert in supply chain management.

The consignor (or shipper) is the person who is the originator of the shipment. A consignee is the person who is the receiver of the shipment.

Yes. Your freight needs to be packaged and/or palletised, it is the shipper’s responsibility for packaging the goods.

The most common types of packing include shrink wrap, corrugated boxing, palletising and strapping or banding.

In most cases you can estimate your weight. But be aware that the carrier can and will adjust the weight, which will determine your final cost. The final weight is known as the “chargeable weight”. For Air Freight, chargeable weight may be the dimensional weight if greater than the gross weight of the shipment.

You can calculate your item volume by using the calculator.

Yes, air freight is based on both the actual weight and chargeable weight of the cargo.

Air freight is based on volume measured weight also known as volumetric weight. The air freight will always be charged per kilogram against the greater weight whether it is the actual or volumetric weight.

You can use our calculator here, to work out the volumetric weight compared to the actual to see what you will charged for.

This varies depending on the airline and aircraft to be used so please contact the UB team to confirm any oversize shipments you have.

Yes we can please send through a request for quote with your details and we can provide a quote.

Yes you are welcome to drop off to our warehouse please check the contact page for address details.

We will provide you with the necessary paperwork for custom clearance, once clearance is given, you can go to the warehouse to pick up the cargo.

We also advise you to check with destination custom prior to shipment departs, just to ensure there are no special rules and/or regulations at the destination for certain commodities.

Yes, we have our own staff or agents in over 140 countries around the world who will be happy to help you.

Yes, please help to provide us your door address, and we shall work out the costs accordingly.

Please contact us directly to confirm these for your individual shipment.

Airfreight can be within 1 to 2 days within NZ, Australia and Fiji. The rest of the world to or from NZ and Fiji will be 3 to 5 days.

Sea freight to and from NZ and Fiji is 5 to 8 days for other destinations please contact the UB team.

Yes, there are some items that are restricted and some accepted under certain conditions these comprise:
  1. Explosives: fireworks and firecrackers, detonating fuses, etc.;
  2. Gases: such as compressed gas, dry ice, fire extinguisher, gas cartridge, inflated ball, respirator, explosive automotive airbag, aerosol, gas lighter, gas cylinder, and lamp bulb etc.;
  3. Flammable liquid: e.g. paint, gasoline, alcohol, engine oil, camphor oil, engine starting fluid, turpentine, thinner, mucilage, perfume, insect sprays,  air freshener etc.
  4. Flammable solid, pyrophoric substances, and substances that emit flammable gases in contact with water: e.g. activated carbon, titanium powder, copra, castor products, rubber debris, safety matches, dry white phosphorus , dry yellow phosphorus, magnesium powder, and solid gum, etc.
  5. Toxic and infectious items: pesticides, lithium batteries
  6. Corrosive items: e.g. batteries, alkaline battery electrolyte
  7. Magnetic substances without degaussing packaging, magnetic steel and other strong magnetic products: e.g. currency detectors, speakers, magnets
  8. Items dangerous to public health: e.g. corpses & bones (inc. incinerated), untanned hides, animal bones not processed with chemicals
  9. Oxidizers, organic peroxides, radioactive materials & corrosive items: e.g. chemical medicines, lab chemicals (potassium permanganate, sulphuric acid)
  10. Powder, liquids, pastes, and other items with danger signs on their packaging
  11. Biochemical products and infectious materials of all kinds: e.g. bacillus anthracis, dangerous pathogens, medical wastes
Biochemical products and infectious materials of all kinds: e.g. bacillus anthracis, dangerous pathogens, medical wastes Other restrictions will apply due to national laws and regulations of specific airlines. One example is that following the discovery of bombs on a flight due to leave the UK in 2010, the Government imposed a temporary ban on the carriage of printer cartridges from unapproved shippers. Individuals who are sending personal effects or household items in a crate have to supply a full packing list. View the NZ government documentation for Transporting Dangerous Goods.

Yes. We have a worldwide network of agents who are able assist you for your removals requirements. Please contact us for any assistance.

We are a full service freight forwarder offering air and sea freight services worldwide as well as customs clearance. Please contact us directly with your requirements.

Yes we have regular consolidation service for both imports and exports to and from ports around the world please contact us and we shall be delighted to assist.

Air freight shipment rates are based on volume or gross weight, whichever is greater. In order to calculate the volume of a shipment, the dimensions of each piece are required. If the volume weight exceeds the actual gross weight, the shipment is rated at the volume weight. If the volume weight is less than the actual weight, the shipment is rated at the actual weight.

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